RAG (Red-Amber-Green) Report
The RAG Report classifies outlets as Red (issues), Amber (attention needed), or Green (operational). Status and reason codes help teams prioritize connectivity and operational issues.
Example
Sample RAG Report Entry:
Client: Premium Retail Chain (ID: CLI-2025-001)
Outlet: Downtown Store Alpha (Code: OUT-001-ALPHA)
Address: 123 Main Street, Downtown District
Status: 🟥 Red
Reason: Hub Offline - Connection Lost
Date: 2025-07-02 08:30:00
Priority: High - Immediate Attention Required
Note
- Status colors provide immediate visual identification of outlet conditions.
- Reason codes help prioritize and direct appropriate support resources.
Sample Excel Report
A sample RAG report Excel template is provided here:
Download RAG Report.xlsx
Note
This template includes status classifications and sample entries for reference.
Delivery and Configuration
- Format: Excel spreadsheet with color-coded status indicators
- Delivery Method: Automated email distribution with alerts
- File Naming: RAG Report.xlsx
- Frequency: Daily (multiple times for critical monitoring)
Key Elements
| Element | Description |
|---|---|
| Client ID | Unique identifier for client organization |
| Client Name | Company or organization name |
| Outlet Name | Store or location identifier |
| Outlet Number | Unique outlet identifier code |
| Address | Physical location of outlet |
| Status | Color classification (Red/Amber/Green) |
| Reason | Detailed explanation for status assignment |
| Date | Report generation timestamp |
| Priority Level | Urgency indicator for required action |
| Last Update | Most recent status change timestamp |
Target Users
- Regional Managers - Monitor territory performance
- Operations Teams - Coordinate issue resolution
- Technical Support - Address connectivity problems
Benefits
- Real-time Monitoring: Immediate visibility into outlet status
- Priority Management: Focus resources on critical issues
- Proactive Response: Address problems before they escalate
- Performance Tracking: Monitor operational consistency
- Resource Optimization: Efficiently deploy support teams